Shipping & Delivery

PAYMENT

The dispatch of the product takes place after receipt of payment, except with – if offered – “purchase on account”.

You can choose between the following payment methods:

Bank transfer | Paypal | Credit card via PayPal PLUS | Direct debit via PayPal PLUS | “Purchase on account” (if offered) via Paypal PLUS

By bank transfer:
You will receive our bank details and order number in our electronic order confirmation  sent automatically by e-mail. Please transfer the total amount by SEPA directly to the following account and state the order number:

Martina Lewe
Volksbank Dreieich
IBAN: DE74 5059 2200 0102 501 104
BIC: GENODE51DRE

Possible transfer costs as well as bank charges shall be borne by the customer. Your order will be dispatched upon receipt of payment on our account. Refunds from returns will be charged-back to the bank account which the original order was paid from.

By direct debit from a current account maintained in Germany:

The debit of the purchase price from your account takes place after completion of your order. This payment method is only available to you with a current account managed in Germany with a simultaneous delivery address and billing address within Germany. Sufficient coverage of the account at the time of the debit is to be ensured, any costs due to a chargeback of the invoice amount (chargeback fee) for which you are responsible are to be borne by you.

By PayPal:
You can pay the invoiced amount via the payment service PayPal, in which case you require a PayPal account. Upon authorisation by PayPal with your PayPal access data you can confirm your payment to us.

Credit card, direct debit or purchase on account via Paypal Plus:

With PayPal PLUS you can pay by credit card, direct debit or purchase on account. Thanks to PayPal PLUS, you do not need a PayPal account for these payment methods. 

Payment by gift voucher:
Simply go to “Shopping Bag” and enter your gift voucher code into the respective field. If the order amount exceeds the gift voucher amount, please select the payment method with which you wish to cover the amount remaining. If the gift voucher amount exceeds the order amount, you may use the same code for your next purchase. The amount remaining shall be available until your credit balance has been used up completely.

DELIVERY
Free shipping within Germany with DHL GOGREEN or German Post GOGREEN
Shipping EU incur a delivery charge of 12,90 EUR.
Shipping NON EU incur a delivery charge of 25,00 EUR.
Shipping Overseas( USA, Australia, etc.) incur a delivery charge of 35,00 EUR.

Shipping fees are communicated to you clearly in the shopping cart system and on the order page.
The shipping fee includes the VAT.
Since the VAT is calculated depending on the goods purchased on the delivery charge, it can be reduced if goods are purchased at lower sales tax rates (e.g. purchase of books).
This means that the final delivery charge can be calculated only during the ordering process. However, costs can only be reduced in your favor.

Deliveries within Germany:
Unless agreed otherwise, the merchandise will be delivered to the customer address given until the fourth working day at the latest (Monday to Friday, except holidays) after the payment order is given (advance payment) or upon conclusion of the contract (immediate payment).

Deliveries within the EU:
Unless agreed otherwise, the merchandise will be delivered to the customer address given until the fifth working day at the latest (Monday to Friday, except holidays) after the payment order is given (advance payment) or upon conclusion of the contract (immediate payment).

Deliveries outside the EU:
From experience, the delivery period will be the fourteenth working day at the latest (Monday to Friday, except holidays) after the payment order is given (advance payment) or upon conclusion of the contract (immediate payment).

For shipments outside the EU additional costs for customs, taxes or other fees might occur, whose amount we can neither predict nor influence. These shall be borne by the customer. For details, please refer to your local customs office. Please note that you will have to bear any possible foreign bank charges. Therefore, we recommend SEPA bank transfer. Customs duties, sales tax on imports as well as handling costs will not be refunded in case of a return.
4.2 If an article is not available in the short term, we will inform you by e-mail about the expected delivery time, provided we have your address. Your statutory rights are not affected.

RETURNS POLICY

We accept returns within 14 days of receipt. However, we can only accept returns on non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached. Articles which have been washed, damaged or which are showing traces of make-up can not be returned.
You may use the model withdrawal form attached to your delivery, but it is not obligatory.

Cost of returns
Within Germany, other EU member states or within the rest of the world you will have to bear the direct cost of returning the goods. Within Germany the cost are estimated to be a maximum of 6,99 EUR.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns sent off later than 14 days after receipt (e.g. reclamations)
Please return the items to us with postage paid.

Returns should be addressed to:

Meinfrollein
Martina Lewe
Gutenbergstr.2
63225 Langen
DEUTSCHLAND

Within 14 days upon arrival of your returns shipment, we will refund the merchandise value via the same payment method you originally used to make your purchase.

Please note:
The items must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. Please allow a period of 14 days between the receipt of your returns shipment and the refund of your merchandise value. The refund time frame depends on the credit card used. Normally credit appears within two months statements of credit cards. In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded. In terms of returns that were purchased by gift certificate, the value of the gift certificate will be credited to your account automatically. Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Austria, for instance, we can only accept a return from Austria. For further information about exchanges, please see our TERMS AND CONDITIONS.

For all other queries regarding returns we will be pleased to assist you. Please feel free to contact us by telephone on +49 171 7035876 or via Email info@meinfrollein.de.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (address for returns: Martina Lewe, meinfrollein, Gutenbergstr.2, 63225 Langen, DEUTSCHLAND), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Within Germany, other EU member states or within the rest of the world you will have to bear the direct cost of returning the goods. Within Germany the cost are estimated to be a maximum of 6,99 EUR.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Meinfrollein Greenfashion, made in Germany